Job Title: Operations Manager                                     

Hours of work: 35hrs Mon-Fri.

Location: Cambuslang, Glasgow

Salary: £28,000 - £32,000 depending on experience

Closing Date: 8th Feb 2024

To apply: Operations Manager - Cambuslang, Glasgow - The HR Booth 

We are looking for an Operations Manager to lead all aspects of the day to day operations of the charity. The Operations Manager will be part of the Senior Leadership Team of the charity,  therefore, it is essential they have excellent communication skills with the ability to motivate our team and continue to build on services with its stakeholder and members in mind. This is a wide and varied role which will involve a great understanding of detail and ensuring that every area is operating smoothly and efficiently. 


Duties include, but are not limited to:

  • Supporting, managing, and training staff on a daily basis. 
  • Support the CEO and Board of Trustees with the Strategy and create and deliver an operations plan for the organisation.
  • Responsible for the budgets for allocated projects. 
  • Review website and social media platforms to ensure they are updated daily with relevant and new content. 
  • Support volunteers and group members with any safeguarding concerns in line with Spinal Injuries Scotland’s policies.
  • Identify training and development opportunities for employees, volunteers, ensuring personal development is recorded as per policy. 
  • Direct the work of projects with responsibility for assigning work, checking results, controlling costs, and handling staff or making recommendations.
  • Oversee the reporting to funders on projects and apply for new grant funding.
  • Ensure that all records, policies, procedures are up to date including staff handbook using our Breathe HR platform.
  • Improve operational management systems, processes, and best practices.
  • Supporting planning and ensure that key performance indicators (KPIs) are in place and targets are met in line with aims and funding.
  • Examine financial data and use them to improve profitability.
  • Overall responsibility for the production of the magazine, Spinal Life.
  • Prepare a monthly report of progress for the CEO for the Board of Trustees.
  • Approve charity expenses of staff and volunteers.   
  • Deliver presentations on the work of SIS where and when required.


 Person Requirements:

  • In depth knowledge and active experience of fundraising.
  • Requires advanced theoretical, practical, and procedural and policy knowledge of the charity sector and/or 5 years relevant work experience in similar role.
  • Organisational skills
  • Experience of leading and managing a team. 
  • Excellent communication skills.
  • Strategic planning experience.
  • Comprehensive operations management experience.
  • Be able to travel at least once a month to oversee our services in Scotland  
  • Able to travel to various sites is essential. 

Location: Based office in Cambuslang, Glasgow. Flexible working options are available for this post including home working and working evenings in line with Charity needs. 


This job description does not represent an exhaustive list of responsibilities and tasks, but indicates the main responsibilities required from an employee in the role. We reserve the right to require employees to perform other duties from time to time. In addition, we reserve the right to vary or amend the duties and responsibilities of the post holder at any time, according to the needs of the organisation.